John Zeitler

I know many folks out there reading this here blog come from different walks of life. I’m sure some of you even work in retail. I’d like to believe that all of you are smart enough not to need reminded of this particular little training hint that I’m going to provide, but on the off-chance that it comes up, well, don’t say nobody ever warned you, OK? Here goes:

When a customer says to you, “You have made me look like an idiot three times today because your staff did not perform their jobs to anything remotely close to the standards you claim to have for their photography department,” the correct response to this is “I am deeply sorry, sir/madam, for your embarrassment and will process the refunds you requested right away.” It is most emphatically not “*scoff* I didn’t make you look like an idiot. I’ll talk to my manager but you ain’t getting a refund.”